Description

Edinburgh, Scotland Full time JR1129063 **Job Description :** **Experience Support Assistant** **The Johnnie Walker Experience, Edinburgh** **Salary: £26679/annum plus annual bonus, product allowance, 34 days of holiday and many more)** **Full Time, permanent** **Closing Date: 15th Sept 2026** **About us** With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. **Join us to create a career worth celebrating.** **About the Function** Our Scotland Brand Homes are world-class visitor experiences that bring our iconic whisky brands to life through immersive storytelling, exceptional hospitality and premium events. Johnnie Walker Princes Street is our global flagship experience, welcoming visitors from around the world while creating unforgettable moments that inspire a lifelong connection with our brands. **About the Team** You'll join the Johnnie Walker Experience Leadership Team, working alongside experts across hospitality, visitor experience, food & beverage, retail and marketing to deliver exceptional events and guest experiences in one of Scotland's leading visitor attractions. **About the Role** As an Experience Support Assistant, you'll play a vital role in the day-to-day operation of our guided tours and tasting experiences. From preparing tasting rooms and managing stock to supporting operational excellence, you'll help ensure every visitor enjoys a premium and memorable experience. **Role Responsibilities** + Prepare, set up and reset tasting rooms and experience spaces to ensure every tour is delivered to the highest standard. + Manage stock, equipment and supplies, ensuring visitor-facing and storage areas remain organised, fully stocked and presentation-ready. + Maintain excellent cleanliness, food hygiene and health & safety standards across all operational areas. + Support the smooth delivery of tours by coordinating experience timings and responding promptly to visitor and team needs. + Assist with training new team members and contribute to continuous improvement across the visitor experience. + Provide operational support across other areas of the business, including the bar and retail, as required. This is a fantastic opportunity to develop your hospitality and operational skills while working at one of Scotland's leading visitor attractions. You'll gain valuable experience across multiple areas of the business and become an ambassador for one of the world's most iconic whisky brands. **Experience / Skills Required** This could be the right opportunity for you if you have: + Experience within hospitality, food & beverage, tourism or another customer-facing environment. + A passion for whisky, premium hospitality and delivering exceptional visitor experiences. + Strong communication, organisational and time management skills. + A proactive, customer-first mindset with the ability to thrive in a fast-paced environment. + A collaborative approach with the flexibility to work evenings, weekends and public holidays. Additional language skills would be an advantage but are not essential. **Flexible Working Statement** Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one. **Rewards & Benefits Statement** We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: + Base salary of **£26,679 per annum** + Annual bonus + Product allowance + Private pension scheme + Share purchase scheme + And many more benefits **Diversity Statement** Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team. Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more. **Ready to bring your best? This could be your opportunity.** If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. **Recruitment Scam Warning** Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in **@diageo.com** . In our recruitment process, we'll never ask for money. **Worker Type :** Regular **Primary Location:** Princes Street **Additional Locations :** **Job Posting Start Date :** 2026-09-03 With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)